Terms of Service

Last updated: 4 October 2026 · Free studio beta

1. Parties and acceptance

These Terms are an agreement between Luca Vitiello, trading as Dousen, Milano, Italy, VAT number (P.IVA) IT13641380962, and the business or studio that creates a Dousen account (the "Customer", "you").

Dousen is for business use. If you create an account for a studio, you confirm that you are authorised to bind that studio to these Terms. By creating an account, accepting an invite, or using Dousen, you accept them. If you do not agree, do not use Dousen.

Our Privacy Policy explains how we handle personal data. For personal data in your workspace, the data processing terms in Annex A apply.

2. The service

Dousen is a pipeline tool for game studios. It connects your task tracker (Jira), version control (Perforce), Unreal Engine and content-creation tools (DCCs) through:

a hosted control plane and studio workspace (web portal and API);
the Dousen desktop app; and
plugins for Unreal Engine and supported DCCs.

Dousen is currently offered as a free studio beta. Features are described on our website and in the documentation. Some features may be marked experimental or beta. We may change, add or remove features.

3. Accounts and security

Give accurate information and keep it up to date.
The account owner and studio admins decide who gets access and what role they have. You are responsible for everything done under your studio's accounts.
Keep credentials, API tokens and license keys secret. Tell us promptly at [email protected] if you suspect unauthorised use.
One login belongs to one person. Dousen enforces a single active desktop device per user.

4. Licence to use the software

While your account is active, your studio has a limited, non-exclusive, non-transferable, non-sublicensable licence to use the hosted service, the desktop app and the Unreal Engine plugin and DCC add-ons, up to the number of seats on your account. The software is licensed, not sold. We and our licensors keep all rights not expressly granted.

You must not:

copy, modify or create derivative works of the software, except as the law allows despite this restriction;
reverse engineer, decompile or disassemble it, except as mandatory law allows;
remove, bypass or tamper with licence checks, seat limits or the signed licence tokens;
resell it, offer it as a service to third parties, or use it to build a competing product.

A self-hosted deployment, where we agree one with you in writing, is covered by these Terms and that agreement. Self-hosted deployments still need a valid licence and send our control plane a daily report of their number of user accounts, as described in the Privacy Policy.

5. Free beta, seats and licences

No charge

During the beta, Dousen is free. We do not take payment details and we will not charge you. If we introduce paid plans, we will publish their terms and tell account owners by email at least 30 days before any charge could apply; nothing is charged unless you choose a paid plan.

Seats

A seat is one user account in the studio's workspace, and your account has a seat limit. On the hosted service the limit is a hard cap: you cannot invite or add a user beyond it. Self-hosted and dedicated instances send our control plane a daily count of user accounts; if one stays above its seat limit for three consecutive daily reports, it is suspended until usage is back under the limit.

Licence grace and offline use

If a workspace cannot reach our control plane, it keeps working on its signed licence. If the licence expires, there is a 14-day grace period before the workspace locks. A workspace without any valid licence does not run.

6. Your data

You own your content: everything you or your users put into Dousen, including projects, conventions, settings, changelist and asset metadata, and validation results ("Customer Data"). We do not claim ownership. You give us the right to host, process, back up and display Customer Data only as needed to provide and secure the service and as these Terms allow. We do not use Customer Data for advertising and we do not sell it.

You are responsible for having the right to put Customer Data into Dousen, including any personal data of your staff and contractors, and for the credentials (for example Jira API tokens) your admins choose to store in the workspace. Your asset files stay in your own version control and storage; Dousen stores metadata about them.

7. Acceptable use

Do not use Dousen to:

break the law or infringe anyone's rights;
attack, probe or overload the service, or try to access another studio's data;
send malware, or unlawful or harmful content;
share accounts across people or exceed your seats by routing around the limits;
use automated means to create accounts, or send spam through invites.

We may remove content or suspend access that breaks these rules (section 11).

8. Third-party services

Dousen works with Jira, Perforce, Unreal Engine, Blender, Maya, 3ds Max, Houdini, Substance and other tools, and uses providers such as Google and Cloudflare. We are not affiliated with or endorsed by their owners; their names are trademarks of their owners. Your use of them is under their own terms and your own accounts and licences. We are not responsible for their availability, changes or conduct. A change in a third-party API may limit an integration.

9. Personal data

For personal data inside the workspace, you are the controller and we are the processor, and Annex A sets out the terms we process it under. For account and licence data, we are an independent controller, as the Privacy Policy explains.

10. Availability and beta features

We run Dousen on reasonable efforts. There is no uptime guarantee or service level agreement unless we agree one in writing. We may take the service down for maintenance. The beta, and features marked beta or experimental, are provided as they are and may change or be removed. Keep your own copies of what matters to you; we do not promise recovery of any particular data.

11. Suspension, termination, export and deletion

By you: stop using Dousen at any time, or ask us to close your studio account at [email protected].
By us: we may suspend or end access immediately if you materially breach these Terms, if your use creates a security or legal risk, or if the law requires it. We will tell you why, where we can. We may end the beta, or the service, with 60 days' notice to account owners.
Export: when your account ends, you can ask us for an export of your Customer Data, in a common format, during the following 30 days.
Deletion: we delete the studio's Customer Data from our live systems within 30 days after that export period ends. If you ask us to delete it sooner, we do so within 30 days of your request, and you can no longer ask for an export once deletion has started. Backups age out within a further 30 days. We may keep data we must keep by law.
Sections that by nature continue (ownership, liability, indemnity, governing law, Annex A for as long as we hold workspace data) survive termination.

12. Intellectual property and feedback

Dousen, its software, documentation, design and names belong to us or our licensors. Nothing in these Terms transfers them to you. If you send us ideas or feedback, you let us use them freely without payment or attribution.

13. No warranty

The service is provided "as is" and "as available". To the extent the law allows, we give no warranties of fitness for a particular purpose, uninterrupted or error-free operation, or that the validation and automation features will catch every problem. You stay responsible for the content of your builds and for checking results before shipping. We do not claim any security certification or compliance attestation.

14. Limitation of liability

Dousen is provided free during the beta. To the extent the law allows:

we are not liable for indirect or consequential loss, for lost profit, revenue, goodwill or production time, or for loss of data you could have kept a copy of;
our total liability for any other loss is limited to the fees you paid us in the 12 months before the event that caused the claim. While Dousen is free you pay no fees, so this limit is zero.

Nothing in these Terms limits liability that cannot be limited by law, including liability for intent (dolo), gross negligence (colpa grave), or death or personal injury.

15. Indemnity

You will defend and compensate us against third-party claims arising from your Customer Data, or from your use of Dousen in breach of these Terms or the law, including costs and reasonable legal fees, provided we tell you promptly, let you control the defence, and cooperate reasonably.

16. Changes to these Terms

We may update these Terms. We will tell account owners by email at least 30 days before material changes apply. If you do not agree, you can stop using Dousen and ask us to delete your account before the change applies; continued use after that date means you accept the new Terms. The date at the top shows the current version.

17. Governing law and courts

These Terms are governed by Italian law. The courts of Milano, Italy have exclusive jurisdiction over any dispute, subject to any mandatory rules that say otherwise.

18. General

These Terms, including Annex A, and any written agreement for a self-hosted deployment are the whole agreement and replace earlier discussions. If a provision is invalid, the rest stays in force. We may assign these Terms to a successor to the business; you may not without our consent. Not enforcing a right is not a waiver. Neither party is liable for delay caused by events beyond its reasonable control. We may name you as a customer only if you agree.

19. Specific approval of certain clauses

Under articles 1341 and 1342 of the Italian Civil Code, you specifically approve these clauses: 5 (seat enforcement and suspension), 10 (availability), 11 (suspension, termination and the export period), 13 (no warranty), 14 (limitation of liability), 17 (governing law and courts).

You give this approval separately from your acceptance of the Terms. At sign-up, you give it by entering the code we email you, which is your electronic signature. Where we set up your account for you, you give it by written confirmation.

20. Contact

Luca Vitiello (Dousen), Milano, Italy, P.IVA IT13641380962, [email protected].

Annex A: Data processing terms

This annex is the contract required by Article 28 of the GDPR for personal data we process for you in your workspace. You are the controller and we are the processor.

Subject, duration and nature. We host and process workspace data to provide Dousen, for as long as your account exists and until it is deleted under section 11.
Data and people. The personal data listed as workspace content in section 3 of the Privacy Policy (user emails and display names, roles, Perforce user and workspace names, Jira settings and credentials your admins store, changelist and validation records, refresh-token records), about your staff, contractors and other users you add.
Instructions. We process this data only on your documented instructions, which are these Terms and your use and configuration of Dousen, unless EU or Italian law requires otherwise; in that case we tell you first unless the law forbids it. We tell you if we believe an instruction breaks data protection law.
Confidentiality. Anyone we authorise to process this data is bound by confidentiality.
Security. We apply the measures in section 8 of the Privacy Policy, as required by Article 32 GDPR.
Sub-processors. You authorise the sub-processors listed in section 5 of the Privacy Policy. We tell account owners by email at least 30 days before adding or replacing one; if you object, you can end your account before the change applies. We impose on each sub-processor substantially the same data protection obligations that apply to us under this annex, including appropriate technical and organisational measures. We remain fully liable to you for each sub-processor's performance of those obligations, as Article 28(4) GDPR requires.
Transfers. Transfers outside the EU/EEA follow section 6 of the Privacy Policy.
Assistance. We help you, as far as we reasonably can, to answer requests from people exercising their GDPR rights and to meet your obligations on security, breach notification and data protection impact assessments.
Breaches. We notify you without undue delay after we become aware of a personal data breach affecting your workspace data, with the information we have.
End of processing. When your account ends, we return the data to you or delete it, as you choose (section 11), and delete existing copies, unless EU or Italian law requires us to keep them. Backups are used only to restore the service and age out within 30 days.
Information and audits. We make available the information reasonably needed to show compliance with this annex, and allow audits by you or an auditor you appoint, on reasonable notice and at your cost.